£25

Conflict Management

Course information
Introduction

In one year there were approximately 685,000 incidents of workplace violence reported. This comprised 288,000 assaults and 397,000 threats of violence. Workers identified as most at risk are those where third party harassment and violence are more likely to occur for example in the transport, health, hospitality, retail and leisure sectors.

The Conflict Management course helps those who may be inexperienced or unaware of the risks associated with workplace violence with some easy to remember strategies to identify and deal with potential violence and harassment in the workplace. The course covers the recognition of signs and causes of anger and aggression, the importance of good communications skills and how to apply risk reduction techniques.

Aim of the Course

The aim of the course is to make employees aware of how to recognise violence, aggression, harassment and bullying in the workplace and use strategies to reduce the risk of harm. At the end of the training trainees will be able to:

  • Recognise what is defined as violence, aggression, harassment and bullying in the workplace
  • Understand the importance of reporting incidents of violence, aggression, harassment and bullying
  • Develop the ability to recognise signs of escalation to effectively defuse and calm a given situation
  • Apply risk reduction strategies
  • Appreciate the need to use protection strategies where appropriate
  • Recognise how to use personal safety tactics
Who is it for?

The course has been developed for all those involved in direct or indirect contact with customers, employees or colleagues in all sectors.

How is it Delivered?

Conflict Management is delivered online through a computer network to each trainee at their desktop or laptop at home or work. We can also provide the course to be integrated into a SCORM compliant LMS.

The training can be completed at the employees own pace by ‘book marking’ and recording progress and returning to the training at a later stage. In delivering the training in this way the normal costs of training are reduced whilst still achieving the desired awareness and compliance.

Compliance Record Keeping Easily Solved

An invaluable feature of Praxis42 eLearning modules is our learning management system called the eSP, our eSolutions Platform. This solves the problem of compliance record keeping by recording all training and completion of courses and making these records available for you to view and manage electronically. No more struggling to find training records should you have a visit from the enforcing agency or an audit. Training certificates can be printed by the trainee once the course is completed and the end assessment successfully passed.

Module Summary

Conflict Management training from Praxis42 helps all those involved in face to face customer relationship situations identify the causes of anger and aggression and how to manage successful outcomes.

Additional information

Conflict Management Guide (PDF) Download Pdf